Terms & Conditions

Last updated: Sept 7, 2025

1. Agreement to Terms

By visiting or shopping on PiFinder.io (the “Site”), purchasing PiFinder products or using any of the services offered by BBLabs LLC (“PiFinder,” “we,” “us,” or “our”), you agree to be bound by these Terms & Conditions and any policies referenced herein (collectively, the “Agreement”). If you do not agree, you must not use our Site or services. You must be at least 18 years old or the age of majority in your jurisdiction to purchase products or provide personal information; by using the Site you represent and warrant that you meet these requirements.

2. General Conditions & Prohibited Uses

We provide the Site and our products for lawful personal use only. You agree not to:

  • Violate any applicable law or regulation;

  • Misuse or interfere with the Site, transmit malware or attempt to gain unauthorized access;

  • Use our products or content to develop competing services or for any commercial purpose without permission; or

  • Engage in abusive or defamatory behavior toward PiFinder personnel or other users.

We reserve the right to refuse service, terminate orders or ban users for any reason, including violations of this Agreement.

3. Products, Pricing & Availability

All products listed on the Site are subject to availability and we reserve the right to limit quantities or discontinue products at any time. Prices are subject to change without notice. We strive to display accurate product descriptions and prices; however, errors can occur. If a product is listed with incorrect information or price, we may cancel your order and refund any charges.

4. Orders, Payment & Processing

You may purchase PiFinder products through the Site by following the online checkout process. You agree to provide current, complete and accurate purchase and contact information so that we can fulfil your order. We use Stripe and PayPal to process credit and debit card payments. Payment processing will be subject to the terms, conditions and privacy policies of those third‑party providers. We do not store full credit‑card numbers or security codes on our servers.

5. Shipping

  • Processing time: We strive to assemble and ship orders within five (5) working days via USPS Priority Mail. If we cannot ship within that window, we will contact you with an estimated ship date and options

  • Domestic (U.S.) shipping: Most U.S. orders ship free via USPS Priority Mail (estimated 2 days with tracking). Some low‑price items (e.g., printed circuit boards) ship via USPS Ground Advantage and Priority Mail is available for an additional fee

  • Canada, Australia & Korea: Shipping options, timeframes and pricing will be shown during checkout. Contact us if you have questions

  • Other regions: Customers in Europe should use our European fulfillment form for a quote. Customers in other countries should contact us for options. You are responsible for any customs duties or import taxes required by your country.

Risk of loss and title for purchases pass to you upon delivery to the carrier. We are not responsible for delays beyond our control.

6. Returns, Exchanges & Warranty

We want you to enjoy your PiFinder. Our return and warranty policies follow the guidelines on our Shipping & Returns page.

6.1 Assembled PiFinders

  • 30‑day returns: You may return a fully assembled PiFinder for any reason within 30 days of delivery for a full refund. Contact us with your order number to receive a prepaid return label.

  • Warranty: Assembled units come with a one‑year warranty. If a defect arises during normal use within one year, we will repair or replace the unit. Contact us with your order number and a description of the problem; we will arrange a prepaid return or cross‑ship a replacement.

6.2 Kits and Parts

  • We provide personal build support and will replace factory‑defective parts (e.g., IMU, GPS, camera modules). However, we cannot warranty electronic components that have been assembled.

  • Please contact us for help if you experience issues; we want customers to enjoy PiFinder regardless of where they purchased parts.

6.3 Return Procedure

To request a return or replacement, please email us or use the contact form on the Site. Returns must be shipped in original or equivalent packaging. Refunds are issued to the original payment method after we receive the returned product. Original shipping charges (if any) are non‑refundable.

7. Intellectual Property

Unless otherwise noted, all content on the Site—including trademarks, logos, product names, images, text and design elements—is owned by PiFinder or our licensors and is protected by U.S. and international intellectual‑property laws. You may not reproduce, distribute or exploit this content without prior written permission. Our open‑source hardware and software are released under their respective licenses (e.g., GPL‑ or MIT‑licensed code). Use of open‑source code is subject to the terms of the applicable license; nothing in these Terms restricts rights granted under open‑source licenses.

8. Third‑Party Links & Services

Our Site may contain links to third‑party websites (e.g., Discord, GitHub) or integrate third‑party services (e.g., shipping carriers, payment processors, analytics tools). We are not responsible for the content, policies or practices of those third parties. You access third‑party sites at your own risk and should review their terms and policies.

9. Disclaimer & Limitation of Liability

The Site and products are provided “as is” and “as available.” To the maximum extent permitted by law, PiFinder disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non‑infringement. We do not guarantee that our products or the Site will meet your requirements, be uninterrupted or error‑free, or that any defects will be corrected.

To the extent permitted by law, PiFinder will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits or revenues, arising from or related to your use of the Site or products. Our total liability to you for any claims is limited to the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow limitations on implied warranties or liability; in such jurisdictions our liability will be limited to the maximum extent permitted by law.

10. Governing Law

This Agreement is governed by the laws of the State of California, U.S.A., without regard to its conflict‑of‑law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, for any dispute arising from or related to this Agreement. You agree that any dispute must be filed within one (1) year after the cause of action arises or else it is permanently barred.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. When we do, we will post the revised Terms on this page and update the “Last updated” date at the top. Your continued use of the Site after any changes constitutes acceptance of the updated Terms. It is your responsibility to review this page periodically for updates.

12. Contact Information

If you have questions about these Terms & Conditions, please contact us at:

  • Email: info@pifinder.io

  • Mail: BBLabs LLC, Sacramento, California, USA (please contact us for mailing address)

  • Contact Form: Contact Us